Error Messages
How to troubleshoot and resolve problems
If you check your API Logs in AutoSync you will find some useful information, including possible error messages which might give you a clue to the source of your problem. You can find your API logs by logging into AutoSync and clicking API Logs menu. Most of the good data will be found in the Booking Logs. Here are some common error messages, and the suggested action to solve the problem. Each message includes a lot of technical details; the table below will only show the key unique part of the error message.
Error Message | Resolution |
|---|---|
The slot you have selected is no longer available | This is by far the most common error message. It indicates that there is a mismatch of availability between the Mindbody/Booker calendar and the GHL calendar. Check the availability and duration and make sure they match. Look at the specific day/time/duration that failed and see if the calendar that is being synced to would allow a booking with those parameters and make adjustments if necessary. |
No GHL account set | You need to add the API key from the associated subaccount and then authorize full access. This is done by clicking on the calendar icon and providing the requested api key and authorization code |
Not found | This occurs when there are appointments from Booker that were not synced to HighLevel due to the "slot not available error". Then later on the appointment status was updated in Booker but when it tried to sync the status in HighLevel it throws an error of "not found" because the appt does does not exist in HighLevel |
The timezone in the selectedTimezone field should match the timezone in the selectedSlot field | This means one of the timezone settings in the configuration does not match the other timezone settings. You need to check the settings in 3 places and make sure they are all the same: |